What is Concierge Medicine?
Concierge medicine is a healthcare model that allows patients to directly access physician services in exchange for a flat, affordable yearly membership fee.
How does concierge medicine differ from a traditional insurance-based practice?
The concierge model put the focus back on the patient/physician relationship. Murray Concierge Medicine has a limited number of patients within our practice, so Dr. Murray can focus more attention on each individual patient.
What does the membership plan include?
Your membership fee covers all primary care services including office visits, home and extended facility visits as medically necessary, hospital visits, minor office procedures, joint and trigger point injections, EKGs, diagnostic and wellness exams, phone calls, video conferencing and arrangement to see specialists with direct doctor to doctor communication.
What if I have insurance or Medicare?
You are allowed to see a concierge physician if you have insurance, we just don’t bill the insurance. Patients pay a simple, flat, affordable membership fee straight to the doctor instead of paying an insurance company premiums and co-pays.
Do you bill insurance?
No. Our practice is designed to be unencumbered by the constraints and limited reimbursement of insurance plans so that we may better serve and care for our patients. You will NOT be charged separate fees or co-pays for office visits. You only pay the membership fee.
Do I still need insurance?
Yes. It’s very important to maintain insurance and/or Medicare to cover expensive, unusual and unpredictable events such as surgery, emergency room care, hospitalization, labs and x-rays. Your membership fee with our practice covers all your everyday preventative primary care.
Will the physician see me if I’m in the hospital?
Yes, Dr. Murray makes courtesy visits to the hospital(s) where he has privileges. He will discuss your case with the hospitalist, review your plan of care, answer questions and make recommendations to make your stay more comfortable. For hospitals where he is not on staff, he will directly communicate with the hospitalist. Hospital admissions for serious medical problems are stressful and often confusing for patients and their families. He will act as your health care advocate and communicate with you and your loved ones.
Do you make house calls?
Yes, on a case-by-case basis, Dr. Murray can arrange to see you in your home when medically appropriate. Telehealth calls can also be an effective way to address concerns without coming into the office.
What if I need to see a specialist?
As a primary care physician with decades of emergency hospital experience, Dr. Murray can diagnose and treat most health concerns, however, if it is medically necessary for you to see a specialist, we will find the right doctor for your needs. This referral process will include direct physician-to-physician consultation prior to your appointment with the specialist and direct coordination of your visit.
What if I need urgent care?
For problems that are not life-threatening emergencies, you can contact Dr. Murray 24 hours a day, 7 days a week. In most cases, Dr. Murray can diagnose and treat your concern without a trip to the ER. If you have a life-threatening emergency, call 911 immediately.
What if the doctor is on vacation?
As a member of Murray Concierge Medicine, patients are notified by email prior to any vacations. If Dr. Murray is not available, there will be another trusted medical professional available to assist patients for any urgent matters or to be seen in the office.
What if I want to end my membership at Murray Concierge Medicine?
You can cancel your membership at any time with 30 days advanced notice. We will refund memberships paid for the full year at a prorated rate.